Privacy Policy

Privacy policy WebStore4
We attach great importance to the privacy of all users of our online store and ensure that the personal information you provide is processed securely and confidentially. We use the following privacy policy.

Safety
Our entire online store is secured with an SSL certificate (Secure Sockets Layer). As a result, all personal data exchanged between our online store and your computer, tablet or smartphone is encrypted and therefore not readable by others. Our online store has an Extended Validation (EV) SSL certificate and therefore has the highest level of SSL security.

Because the personal data you enter in our online store is sent with a secure connection, you can be assured that that personal data only ends up with us. So you can pay securely, enter customer data, enter passwords or fill out a contact form.

You can recognize the SSL EV certificate by the green color of the address bar in most internet browsers. The address bar usually shows a padlock. The domain name always starts with https instead of http. By clicking on the green bar you can check the identity of our website and see which certificate authority issued the SSL EV certificate. Our SSL EV certificate is provided by COMODO. WebStore4 BV is the owner of the ecommerce store formula WebStore4 and the domain www.webstore4ipcameras.nl

We have taken appropriate technical and organizational measures to protect your personal data on our servers and in our administration against loss or against any form of unlawful processing.

Your personal data
We use your personal data to process orders as quickly and easily as possible and will only use your personal data with your permission. WebStore4 will not sell your personal data to third parties and will only make it available to third parties who are involved in the execution of your order and our services or to the extent that we are legally obliged to make personal data available. Our employees and third parties engaged by us are obliged to respect the confidentiality of your personal data.

Your personal data is collected for the following services:

Register an account and log in
You can register an account in our online store. You can do this, even if you do not have an order, via “My account” and then you can choose “New customer”. You can also register an account during the checkout of your order. We then ask you to enter the following personal data: first name, last name, e-mail address, telephone number, password, customer type, zip code, street name, house number, place of residence and country. If you register a business account, you can also provide your company name, Chamber of Commerce number and VAT number (business customers located outside the Netherlands but in the European Union are required to provide the Chamber of Commerce number and VAT number). We also ask you for the billing and delivery address and payment details.

You can also register an account by logging in with your existing Facebook, Google or Twitter account. The first time you do this, we will ask you for the same personal data as mentioned above, except for a password. You can then easily log in with your Facebook, Google or Twitter account by clicking on the login button in our online store. So you do not have to create and remember a new password. Naturally, we do not have access to your login details at Facebook, Google or Twitter and we also do not have access to your account at Facebook, Google or Twitter. If you have already registered an account with us, you can also link it to your Facebook, Google or Twitter account. You can click on the Facebook, Google or Twitter login button. You will then be asked to provide your email address. If this address appears in our customer database, an email with a confirmation link will be sent. You can then also log in to your existing account with your Facebook, Google or Twitter account.

With an account you can manage personal data such as name, telephone number, e-mail address and password. You can also manage your billing and delivery addresses yourself. In addition, you can use your account to view your complete order history, place a reorder, download and print orders and invoices. You can also view your paid subscriptions. You can also view the status of your returns, you have access to downloads and you can view any store credit and loyalty points balance. Furthermore, you can use your account to manage a wish list and the newsletter setting and to change your password.       

Order
If you have registered an account, you can place an order by logging into your account and you will have all the benefits of an account as described above. If you do not want to create an account, you can also pay for the order “immediately”. Of course, no account will be registered, so you cannot use all the benefits of an account. In order to process the order, we ask you for the same personal data as mentioned above in “Register an account and log in” during “immediate checkout”, except for a password.  

Revoked
We have included a provision in our General Terms and Conditions for withdrawing from an agreement and have made the legal model withdrawal form available in our online store. By using this model form, in addition to information about the order, the following personal data are registered: name, address and possibly your signature. To cancel, you can also use the web form for a return request (RMA) or make your own unambiguous statement that you want to cancel the agreement.

Return request
To request a return shipment, we have included a provision in our General Terms and Conditions and a web form for a return request (RMA) must be used. In order to process a return request, we register the following personal data in addition to information about the order: first name, last name, e-mail address and telephone number.

Payment details
You can pay for an order in various ways. We register specific payment details for each payment method.

If you use cash payment upon collection or cash on delivery, we will contact you by telephone before we process the order further.

If you have chosen to pay afterwards with Billink, we ask you to provide additional personal data. You will also be asked about your gender and date of birth.

We reserve the right not to accept a chosen payment method.

Newsletter
We would like to inform you through our newsletter about new products and options, software updates and offers. If you would like to receive the newsletter, you can indicate this when registering an account. You can also log in or out on your account page. You can also register for the newsletter in our online store without creating an account. You must provide your full name and email address. You will be informed by email on how to unsubscribe again.

Reviews
We would very much appreciate it if you would leave a review of the product in our online store. This allows us to assess our product choice and helps other visitors with their choice. We only register your name with your assessment. Your name and review are visible to every visitor to our online store. We reserve the right not to publish reviews. 

Helpdesk
If you have a question, we would be happy to answer it. You can reach our helpdesk in different ways, so you can choose which way you prefer. We register your personal data, your question and our answer with every contact with our helpdesk. In this section we indicate which personal data are registered for each helpdesk.

Live chat
We try to give you an immediate answer to your question in a live chat. We staff our chat ourselves. We use the services of ZOPIM for the chat functionality. You can view ZOPIM's privacy policy at www.zopim.com/privacy. You can use the chat without providing any personal data. We then only register your IP address. You can also log in to the chat window by providing your name and email address or by logging in with your Facebook or Google account. We will then register your name and email address.

If we are not online, you can leave us a message in the chat window. You must then provide your name and email address or you can log in with your Facebook or Google account. We register your name and email address.

Q&A and Product FAQ
On the “Questions & Answers” page you have the option to ask or answer a general question. You can ask or answer a question or answer regarding a specific product on the product page of that product, under the “Product FAQ” tab. To ask a question or provide an answer, you must provide your name. All questions and answers as well as your name are visible to everyone. In this way, customers help each other. We will also answer your question on the relevant page. You can indicate whether you want to receive a message as soon as a response has been given to your question. For this purpose you must provide your email address. Your email address is only provided to us and is not visible to visitors to our online store. We reserve the right not to publish questions or answers. 

If you have registered an account, you can vote after logging in whether an answer was useful to you. You will help us to further improve our service. We do not register who votes.         

Contact form and email
To ask a question you can also use our contact form or via email with your own email program. We register your name and email address.

Telephone
Of course you can also reach us by telephone. We do not record our telephone conversations. When you contact us by telephone, we register your name and, if available, your telephone number.

Social Media
In our online store we have the option to share content with others via social media. We use the services of AddThis for this purpose. You can read AddThis's privacy policy at www.addthis.com/privacy. Our online store does not record any personal data that is passed on via AddThis.

On our product pages and on our Blog page you can use Facebook Comments to make a comment. Your comment is visible to every visitor to our online store and depending on your Facebook settings, your comment will also be shared via Facebook.

Cookies
To better serve you, our online store uses cookies. A cookie is a small file that is sent by our online store. If you have set your browser to accept cookies, the cookies will be stored. You can also delete the cookies via your browser. We only use cookies that require your permission after you have given it by using our online store. To analyze and improve the operation of our online store, we use cookies placed by Google Analytics. However, we only record anonymized statistical information.

Finally
If you provide us with additional personal data on your own initiative, we will also register this. We store all personal data in our administration, which we archive in accordance with the legal retention periods.

The personal data and/or company data that we process in the context of business operations are used by us and/or third parties to whom the claims have been assigned for or in risk analyzes and the prevention, detection and combating of fraud or irregularities. As part of this, we monitor the IP address of users of our online store. We reserve the right to no longer provide access to our online store and/or our services without stating a reason.

If one or more parts of our company are transferred, the data of visitors and customers of our online store will also be transferred.

To delete personal data or for an overview of your personal data, please contact our helpdesk.

We reserve the right to change our privacy policy. It is therefore advisable to consult our policy regularly.