Questions & Answers

On this page you can search for an answer to a general question about our online store or an answer to a general technical question. If you cannot find an answer to your general question then you can also ask your question on this page.

A specific question about a product it is best to ask under the “Product FAQ” tab that is located under each product in the online store.

All questions and answers on both this page and the product page are visible to everyone and most questions can be answered by everyone. This way visitors can also help each other. You can indicate whether you would like to receive a message as soon as your question has been answered.  

To simplify your search, the questions on this page are not divided into categories, but you can use an advanced search function. The search function on this page only searches the questions and answers on the “Questions & Answers” page. You can search questions and answers for a specific product using the search function on the relevant product page.