Terms and Conditions

GENERAL TERMS AND CONDITIONS WEBSTORE4 (version 1.0)

These general terms and conditions are valid from June 1, 2014 (last modified on March 1, 2024).

Additional specific terms and conditions apply for partners, rental and installation.

ARTICLE 1 – DEFINITIONS
In these general terms and conditions the following definitions apply:
Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these products, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
Reflection period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession;
Day: calendar day;
Digital content: data that is produced and delivered in digital form;
Duration agreement: an agreement that extends to the regular delivery of products, digital content and/or services during a certain period;
Sustainable data carrier: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation or use for a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
Right of withdrawal: the option for the consumer to terminate the distance contract within the cooling-off period;
Non-consumer: the natural or legal person who acts in the exercise of a profession or business (also referred to as “business”) and enters into a distance contract with the entrepreneur;
Entrepreneur: WebStore4 BV, which offers products, (access to) digital content and/or services remotely to consumers;
Distance agreement: an agreement concluded between the entrepreneur and the consumer in the context of a system organized by the entrepreneur for distance selling of products, digital content and/or services, in which exclusive or joint use is made of up to and including the conclusion of the agreement uses one or more techniques for remote communication;
Remote communication technology: means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR
Name: WebStore4 BV
Business address: Ravenweg 15, 3776MP Stroe
Phone number: 085 0090 445
Webshop: www.webstore4.com
E-mail address: info@webstore4.nl
Chamber of Commerce trade register number: 87712105
VAT identification number: NL864379213B01

ARTICLE 3 – APPLICABILITY
1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that and where the general terms and conditions can be viewed and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis.
5. Unless expressly agreed in writing, the applicability of any general or other terms and conditions of the consumer is expressly rejected.
6. With the exception of the articles referred to in paragraph 7, these general terms and conditions apply mutatis mutandis to every offer made by the entrepreneur and to every agreement concluded between the entrepreneur and a non-consumer.
7. Article 6 paragraphs 1, 2, 3 and 4, Article 7 with the exception of paragraphs 8 and 9 and Article 8 do not apply to offers and agreements as referred to in paragraph 6.
8. The applicability of the Vienna Sales Convention (CISG) is excluded for offers and agreements as referred to in paragraph 6.
9. The entrepreneur uses the Privacy Policy, which is included as part of these general terms and conditions in Appendix 1. By accepting these general terms and conditions, the consumer also accepts the Privacy Policy.

ARTICLE 4 – THE OFFER
1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are an indicative representation of the products, digital content and/or services offered. The stated delivery times are indicative. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with acceptance of the offer.

ARTICLE 5 – THE AGREEMENT
1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and compliance with the conditions set.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur has implemented appropriate technical and organizational measures to secure the electronic transfer of data and a secure web environment exists. In case of electronic payment, appropriate security measures have been taken.
4. The entrepreneur can inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution.
5. The entrepreneur may refuse an order for multiple products with different delivery times.

ARTICLE 6 – RIGHT OF WITHDRAWAL AND RETURNS
1. The consumer has the right to withdraw from the agreement within a cooling-off period of 14 days without giving reasons. The reflection period starts:
a. when purchasing products on the day after delivery of the product to the consumer or a third party designated by the consumer, who is not the carrier, has taken place;
b. upon the delivery of services and delivery of digital content that is not delivered on a tangible medium on the day after the agreement has been concluded;
c. in the case of a continuing performance contract, on the day after the consumer, or a third party designated by the consumer, who is not the carrier, has received the first delivery;
d. in the case of the same order with multiple products on the day after the consumer, or a third party designated by the consumer, who is not the carrier, has received the last product;
e. in the event that the delivery of a product consists of several shipments or parts on the day after the consumer, or a third party designated by the consumer, who is not the carrier, has received the last shipment or the last part.
2. Revocations can be reported by:
a. a return request (RMA) in the entrepreneur's online store, with “revocation” as the reason for return. If the consumer makes use of this option, the entrepreneur will immediately send confirmation of receipt of the withdrawal by e-mail;
b. completing and submitting the model withdrawal form that is included as appendix 2 to these general terms and conditions or can be downloaded from the online store via the link “Withdrawal”;
c. an unambiguous statement from the consumer to the entrepreneur in which the agreement is revoked.
3. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
4. In order to exercise the right of withdrawal:
a. the product and packaging must be suitable for sale by the entrepreneur;
b. the product may only be unpacked to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store;
c. the product must be returned to the entrepreneur with all accessories supplied, free from signs of use and in the original condition and packaging within the period referred to in the first paragraph;
d. must not be written on the product and the original packaging and must not have any stickers, tape or labels attached to it.
5. For returns, the following instruction and procedure must be followed:
a. Returns other than cancellation must be requested with a return request (RMA) in the entrepreneur's online store;
b. the entrepreneur will confirm the return request or cancellation with any additional instructions for the return shipment;
c. Returns must be properly packaged and in the original packaging in which the product was received. An outer box (outer carton) and suitable padding materials must be used. If reusable, the outer box and filling material in which the product was delivered can be used;
d. A copy of the invoice must be included in the outer box;
e. the return shipment must have sufficient postage.   

ARTICLE 7 – REFUND AND COSTS IN CASE OF WITHDRAWAL
1. In the event of withdrawal, the entrepreneur will reimburse all payments received from the consumer charged for the returned product without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. The entrepreneur is allowed to wait with reimbursement until he has received the product or until the consumer proves that he has returned the product, whichever is the earlier.
2. In the event of withdrawal, the entrepreneur will also reimburse the delivery and payment costs paid. If an agreement concerns the delivery of multiple products and the consumer's withdrawal does not apply to the entire delivery, the delivery and payment costs paid will not be reimbursed.
3. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.
4. If the consumer withdraws after having first expressly requested that the performance of the service commence during the cooling-off period, the consumer owes the entrepreneur an amount that is proportional to that part of the obligation that was fulfilled by the entrepreneur at the time of withdrawal, compared to full fulfillment of the obligation.
5. The consumer does not bear any costs for the performance of services if:
a. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal or the model form for withdrawal, or;
b. the consumer has not expressly requested the start of the execution of the contract during the cooling-off period.
6. The consumer shall bear the costs for the full or partial delivery of digital content not delivered on a tangible medium, if:
a. prior to delivery, the consumer has expressly agreed to commence performance of the agreement before the end of the cooling-off period;
b. the consumer has acknowledged that he loses his right of withdrawal when granting his consent; and
c. the entrepreneur has not failed to confirm this statement from the consumer.
7. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.
8. The entrepreneur uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
9. The costs and risk of return are borne by the consumer.
10. If the conditions stated in Article 6 are not met, the entrepreneur can deduct or charge costs from the refund. These costs may include, but are not limited to, depreciation or repair of the product and/or packaging. The costs referred to in this paragraph are determined by the entrepreneur.  

ARTICLE 8 – EXCLUSION OF RIGHT OF WITHDRAWAL
The entrepreneur excludes the consumer's right of withdrawal for:
a. products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
b. agreements concluded during a public auction. A public auction is defined as a sales method in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, under the supervision of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
c. the supply of digital content other than on a tangible medium, but only if:
1. the performance has started with the express prior consent of the consumer; and
2. the consumer has stated that he thereby loses his right of withdrawal.
d. service agreements, after full performance of the service, but only if:
1. the performance has started with the express prior consent of the consumer; and
2. the consumer has stated that he loses his right of withdrawal as soon as the entrepreneur has fully executed the agreement;
e. products or digital content manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person, including, but not limited to: configuring or assembling the product and providing the product with (new) software and/or firmware;
f. products or digital content that spoil quickly or have a limited shelf life;
g. sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
h. products or digital content that are irreversibly mixed with other products or digital content after delivery;
i. products or digital content that are activated or registered as soon as they are connected and/or switched on or used;
j. sealed audio, video recordings, software and all other digital content, the seal of which has been broken after delivery;
k. newspapers, periodicals or magazines, with the exception of subscriptions thereto;
l. a gift voucher as referred to in Article 14.

ARTICLE 9 – THE PRICE
1. During the period of validity stated in the offer, the prices of the products, digital content and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Notwithstanding the previous paragraph, the entrepreneur may offer products, digital content and/or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are permitted if:
a. these are the result of legal regulations or provisions; or
b. the consumer has the right to cancel the agreement with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products, digital content and/or services include the applicable VAT.

ARTICLE 10 – PERFORMANCE OF AGREEMENT AND EXTRA WARRANTY
1. The entrepreneur guarantees that the products, digital content and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the date on which the agreement was concluded. agreement, existing legal provisions and/or government regulations. If agreed, the entrepreneur also guarantees that the product or digital content is suitable for other than normal use.
2. Any additional guarantee provided by the entrepreneur or producer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill his part of the agreement.
3. An additional guarantee means any obligation of the entrepreneur or a producer, in addition to the legal obligation to deliver a product or digital content that complies with the agreement, to reimburse the consumer for the price paid or to return the products or digital content to to replace, repair or maintain in any way if they do not meet specifications or any other requirements that are not related to the aforementioned legal obligation, which are stated in a (warranty) statement or in the relevant advertising messages at the time of or before concluding the agreement;
4. The consumer must request the additional warranty from the party that issued the warranty statement or advertising message.

ARTICLE 11 – DELIVERY AND EXECUTION
1. The entrepreneur will exercise the utmost care when receiving and executing orders and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has communicated to the entrepreneur or, in the case of collection at the entrepreneur's location, the location of the entrepreneur. The consumer has the obligation to immediately report any inaccuracies in the (address) information provided to the entrepreneur. The consumer is liable for costs and damage arising as a result of incorrect (address) details or changes to (address) details during the execution of the agreement.
3. Taking into account what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders within 30 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, both the consumer and the entrepreneur have the right to terminate the agreement.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.
5. The risk of damage and/or loss of products and digital content rests with the entrepreneur until the moment of delivery to the consumer or to a third party designated in advance by the consumer, unless expressly agreed otherwise.

ARTICLE 12 – DURATION AGREEMENT: DURATION, TERMINATION AND EXTENSION
Termination
1. The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity), digital content and/or services, at any time, subject to a notice period of 30 days.
2. The consumer can terminate an agreement that has been entered into for a fixed period and which extends to the regular delivery of products (including electricity), digital content and/or services, at any time towards the end of the fixed period, taking into account a notice period of 30 days.
Extension
3. An agreement that has been entered into for a fixed period and that extends to the regular delivery of daily news and weekly newspapers and magazines is tacitly extended for 3 months. The consumer can cancel this extended agreement at the end of the extension with a notice period of 1 month.
4. An agreement that has been entered into for a fixed period and that extends to the regular delivery of products, digital content and/or services is tacitly extended for an indefinite period, whereby the consumer may cancel at any time with a notice period of 1 month and a notice period. of 3 months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
5. A limited-term agreement for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
Duration
6. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of 1 month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 – PAYMENT
1. The consumer chooses one of the payment methods offered in the online store and guarantees that full payment has been made and will not be reversed. The entrepreneur reserves the right not to accept a payment method chosen by the consumer. Objections to the amount to be paid do not suspend the payment obligation. The non-consumer is not permitted to apply any deduction, discount or settlement.
2. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.
3. Cash payment is only possible upon collection at the Entrepreneur's location and if expressly agreed. Orders that are paid in cash must also be ordered in the online store.
4. The consumer has the obligation to report inaccuracies in payment details provided to the entrepreneur without delay.
5. If the consumer does not fulfill his payment obligation(s) on time, after the entrepreneur has informed him of the late payment and the entrepreneur has granted the consumer a period of 14 days to still fulfill his payment obligations, If payment is not made within this 14-day period, statutory interest will be owed on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500.00; 10% on the next € 2,500.00 and 5% on the next € 5,000.00 with a minimum of € 40.00.
6. If the consumer does not fulfill his payment obligation(s) on time, the entrepreneur is entitled to suspend the entrepreneur's compliance with all agreements and additional agreements, or to dissolve the agreements and additional agreements, whereby the consumer remains obliged to fulfill all payment obligations. for all agreements and additional agreements (at once).
7. If the consumer chooses to pay afterwards, the following applies:
a. all rights under the claim are transferred to Billink BV, which will collect the claim;
b. payment must be made to Billink BV within the stated payment term;
c. the consumer's data is checked and registered by or on behalf of Billink. This data can be used, among other things, for the collection of claims and the assessment of orders in the implementation of the acceptance policy of affiliated organizations;
d. Billink BV reserves the right to refuse the consumer's request for payment on account;
e. the payment term used is a strict deadline. If payment is not made on time, the consumer is therefore in default without notice of default and Billink BV is entitled to charge contractual interest of 0.75% per month (where part of a month is considered as a whole month) from the due date of the invoice. Billink BV is also entitled to charge extrajudicial collection costs to the consumer under the law. In the case of non-consumers, Billink BV is also entitled to charge reminder and reminder costs to the non-consumer, without prejudice to the right of Billink BV to charge the non-consumer for the costs actually incurred if he or she amount may exceed. These costs amount to a minimum of 15% of the principal sum with a minimum of € 75.00;
f. Billink BV is entitled to transfer the claim to a third party. In that case, what is determined in this paragraph with regard to Billink BV will also be transferred to the third party to whom the claim has been transferred.
8. If the consumer chooses to pay with Bitcoin, the following applies:
a. to convert the amount in Euro to Bitcoin, the rate applicable at the time of payment of the provider chosen by the consumer (Bitonic or Coinify) is used;
b. any refund will be made in Bitcoins. To convert the amount in Euro to Bitcoin, the rate applicable to the entrepreneur of the provider Bitonic or Coinify used by the consumer is used at the time of repayment by the entrepreneur.

ARTICLE 14 – GIFT CARD, SAVING POINTS, DISCOUNT CODE, STORE CREDIT AND 5% >1000,- EURO RULE
1. A gift voucher is defined as a digital code that represents a certain monetary value including VAT, issued in an email by the entrepreneur.
2. A gift voucher is purchased by a consumer and given to a beneficiary third party via the entrepreneur, which is regarded as a service provided by the entrepreneur. The entrepreneur can issue a gift voucher to anyone.
3. During the ordering process for a gift voucher, the consumer makes the express statements referred to in Article 8, paragraph c, sub 1 and 2, as a result of which the purchase of a gift voucher cannot be revoked.
4. The entrepreneur can issue savings points to the consumer if he or she purchases products, digital content and/or services to which savings points have been allocated. Savings points can only be exchanged for a subsequent order and for products, digital content and/or services that can be purchased with savings points. The issuance and redemption of loyalty points may differ per type of consumer that can be registered in the online store, per product, digital content or service and/or period.
5. The entrepreneur can issue a discount in the form of a discount code. When a discount code is issued, further conditions are set that the consumer must comply with when using the discount code. Only one discount code can be used per order.
6. The entrepreneur can grant and withdraw store credit from the consumer. A store credit will be automatically deducted during checkout for the next order(s).
7. These general terms and conditions may be changed after the gift voucher, savings points, discount code or store credit has been issued. When using a gift voucher, savings points, discount code or store credit, the general terms and conditions applicable at the time of use are accepted.
8. Each gift voucher has a unique gift voucher code and is only issued once. One gift voucher can be used per order.
9. A gift voucher, discount code, savings point and store credit are not transferable.
10. In the event of theft of the gift voucher, savings points, discount code or store credit, including use by unauthorized third parties, or loss, including the accidental or unintentional deletion of emails, gift voucher code, discount code or account, no compensation takes place.
11. The entrepreneur reserves the right to accept a gift voucher only after receipt of the email containing the gift voucher code and sent by the entrepreneur, and to still demand payment in money in the event of improper use.
12. The entrepreneur reserves the right to accept a discount code only after receipt of the (digital) document in which the discount code is included and which has been sent by the entrepreneur, and to demand full payment in money in the event of improper use. .
13. The value of the gift voucher is stated in the email.
14. Every gift voucher is valid for 2 years after the entrepreneur has sent the email with the gift voucher code. Savings points and store credit are valid for 2 years after issue. After the expiry date, the gift voucher, savings point or store credit can no longer be used.
15. A gift voucher, savings points, discount code or store credit can only be used for purchases at WebStore4.
16. A gift voucher, savings points, discount code or store credit cannot be used for outstanding orders.
17. A gift voucher, savings points, discount code or store credit or any residual value thereof cannot be exchanged for money and cannot be refunded.
18. The residual value discount code cannot be used for subsequent orders.
19. If the total amount of the order is higher than the value of the gift voucher, savings points, discount code or store credit used, the difference must be paid with one of the other payment methods.
20. If the entrepreneur decides to refund (part of) the invoice value and payment has been made (partly) by means of a gift voucher, savings points, discount code or store credit, the entrepreneur can choose to have the refund also take place in the in the form of a gift voucher, savings points, discount code or store credit, equal to the gift voucher, savings points, discount code or store credit used.
21. If the entrepreneur proceeds to refund (part of) the invoice value and savings points have been obtained for products for which a refund is made, these savings points will expire.
22. It is not permitted to change, falsify, undermine or otherwise affect a gift voucher, savings points, discount code or store credit or its operation, including hacking.
23. Any (attempted) fraud or other unauthorized act or improper use will be registered and will result in the use of the gift voucher, savings points, discount code or store credit being denied.
24. It is not permitted to use a gift voucher, savings points, discount code or store credit in any way for commercial purposes and/or purposes other than those for which they were issued.
25. The 5% >1000,- EURO RULE shown above the product pages only applies to consumers who do not receive customer specific discounts on product programs. As soon as a condition has been agreed between the Entrepreneur and the consumer for certain items, such as a certain discount on the gross price in a business account, the right to the 5% discount above 1000 euros expires.

ARTICLE 15 – RESERVATION OF TITLE
1. All products and digital content supplied by the entrepreneur remain the property of the entrepreneur until the consumer has fully fulfilled all obligations under all agreements concluded with the entrepreneur, this at the entrepreneur's discretion.
2. Products and digital content supplied by the entrepreneur, which fall under the retention of title pursuant to the first paragraph, may not be resold and may not be used as a means of payment. The consumer is not authorized to pledge or encumber in any other way the items falling under the retention of title.
3. The consumer must always do everything that can reasonably be expected of him to safeguard the property rights of the entrepreneur.
4. If third parties seize the products and digital content delivered under retention of title or wish to establish or enforce rights thereto, the consumer is obliged to immediately inform the entrepreneur of this.
5. The consumer undertakes to insure the products and digital content delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make this insurance policy available to the entrepreneur for inspection upon first request. In the event of a possible insurance payment, the entrepreneur is entitled to these payments. To the extent necessary, the consumer undertakes in advance to the entrepreneur to cooperate in everything that may (prove to) be necessary or desirable in that context.
6. In the event that the entrepreneur wishes to exercise his ownership rights referred to in this article, the consumer gives unconditional and irrevocable permission in advance to the entrepreneur and third parties to be designated by the entrepreneur to enter all those places where the entrepreneur's property is located. and take back those products or digital content.

ARTICLE 16 – FORCE MAJEURE
1. The entrepreneur is not obliged to fulfill any obligation if the entrepreneur is prevented from doing so as a result of a circumstance that is not attributable to his fault, and which is not at his expense under the law, a legal act or generally accepted views. comes.
2. In these general terms and conditions, force majeure means, in addition to what is understood in law and case law, all external causes, foreseen or unforeseen, over which the user has no influence, but as a result of which the user is unable to fulfill its obligations. to come. The entrepreneur also has the right to invoke force majeure if the circumstance that prevents (further) fulfillment of the agreement occurs after the entrepreneur should have fulfilled his obligation.
3. In the event of force majeure, the consumer cannot claim any compensation.
4. If a case of force majeure leads to the agreed date or term being exceeded, the consumer has the right to terminate the agreement in question by means of a statement to that effect. This termination does not extend to products, digital content and/or services that have already been delivered; these must be paid to the entrepreneur.

ARTICLE 17 – COMPLAINTS PROCEDURE
1. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
2. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

ARTICLE 18 – DISPUTES
1. The entrepreneur and consumer will only appeal to the court after they have made every effort to settle a dispute by mutual agreement.
2. The Dutch text used in the general terms and conditions and the techniques for distance communication, including but not limited to the entrepreneur's online store, always determine their interpretation.
3. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law and the Dutch court has jurisdiction, even if an obligation is fully or partially performed abroad or if the consumer is domiciled there. .

ARTICLE 19 – ADDITIONAL OR DIFFERENT PROVISIONS
Additional or deviating provisions from these general terms and conditions must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

AANVULLENDE VOORWAARDEN PARTNERS EN ZAKELIJKE KLANTEN MET KLANTSPECIFIEKE KORTINGEN

• Een partner of zakelijke klant met klant specifieke kortingen is een klant die specifiek door Ondernemer is geïnformeerd dat ze een zakelijke klant met klant specifieke kortingen zijn geworden.
  
• Ondernemer behoudt altijd het recht om een bestelling van een partner of zakelijke klant te annuleren.
  
• Een partner of zakelijke klant besteld online via een partner account. Dit account wordt ingericht op basis van kortingen die tussen de Ondernemer en partner of zakelijke klant zijn vastgesteld.

• A partner ensures sufficient expertise of our products, properties, installation and configuration.

• To remain eligible for the partner program, a partner must have a minimum order total of €5,000.00 excluding VAT in the previous 12 months and a minimum initial order of €1,500.00 excluding VAT.

• Post-payment is only possible for partners based in the Netherlands and is assessed on request and per order.

• Re-stocking is possible up to 2 months after the invoice date and only with sealed packaging and against 20% costs reimbursement with payment in store credit. The store credit is non-distributable and valid for 1 year after allocation. Outlet items and special orders are excluded from restocking.

APPENDIX 1 – PRIVACY POLICY

Privacy policy WebStore4
We attach great importance to the privacy of all users of our online store and ensure that the personal information you provide is processed securely and confidentially. We use the following privacy policy.

Safety
Our entire online store is secured with an SSL certificate (Secure Sockets Layer). As a result, all personal data exchanged between our online store and your computer, tablet or smartphone is encrypted and therefore not readable by others. Our online store has an Extended Validation (EV) SSL certificate and therefore has the highest level of SSL security.

Because the personal data you enter in our online store is sent with a secure connection, you can be assured that that personal data only ends up with us. So you can pay securely, enter customer data, enter passwords or fill out a contact form.

You can recognize the SSL EV certificate by the green color of the address bar in most internet browsers. The address bar usually shows a padlock. The domain name always starts with https instead of http. By clicking on the green bar you can check the identity of our website and see which certificate authority issued the SSL EV certificate. Our SSL EV certificate is provided by COMODO. WebStore4 BV is the owner of the ecommerce store formula WebStore4 and the domain www.webstore4.com

We have taken appropriate technical and organizational measures to protect your personal data on our servers and in our administration against loss or against any form of unlawful processing.

Your personal data
We use your personal data to process orders as quickly and easily as possible and will only use your personal data with your permission. WebStore4 will not sell your personal data to third parties and will only make it available to third parties who are involved in the execution of your order and our services or to the extent that we are legally obliged to make personal data available. Our employees and third parties engaged by us are obliged to respect the confidentiality of your personal data.

Your personal data is collected for the following services:

Register an account and log in
You can register an account in our online store. You can do this, even if you do not have an order, via “My account” and then you can choose “New customer”. You can also register an account during the checkout of your order. We then ask you to enter the following personal data: first name, last name, e-mail address, telephone number, password, customer type, zip code, street name, house number, place of residence and country. If you register a business account, you can also provide your company name, Chamber of Commerce number and VAT number (business customers located outside the Netherlands but in the European Union are required to provide the Chamber of Commerce number and VAT number). We also ask you for the billing and delivery address and payment details.

You can also register an account by logging in with your existing Facebook, Google or Twitter account. The first time you do this, we will ask you for the same personal data as mentioned above, except for a password. You can then easily log in with your Facebook, Google or Twitter account by clicking on the login button in our online store. So you do not have to create and remember a new password. Naturally, we do not have access to your login details at Facebook, Google or Twitter and we also do not have access to your account at Facebook, Google or Twitter. If you have already registered an account with us, you can also link it to your Facebook, Google or Twitter account. You can click on the Facebook, Google or Twitter login button. You will then be asked to provide your email address. If this address appears in our customer database, an email with a confirmation link will be sent. You can then also log in to your existing account with your Facebook, Google or Twitter account.

With an account you can manage personal data such as name, telephone number, e-mail address and password. You can also manage your billing and delivery addresses yourself. In addition, you can use your account to view your complete order history, place a reorder, download and print orders and invoices. You can also view your paid subscriptions. You can also view the status of your returns, you have access to downloads and you can view any store credit and loyalty points balance. Furthermore, you can use your account to manage a wish list and the newsletter setting and to change your password.      

Order
If you have registered an account, you can place an order by logging into your account and you will have all the benefits of an account as described above. If you do not want to create an account, you can also pay for the order “immediately”. Of course, no account will be registered, so you cannot use all the benefits of an account. In order to process the order, we ask you for the same personal data as mentioned above in “Register an account and log in” during “immediate checkout”, except for a password. 

Revoked
We have included a provision in our General Terms and Conditions for withdrawing from an agreement and made the legal model withdrawal form available in our online store. By using this model form, in addition to information about the order, the following personal data are registered: name, address and possibly your signature. To cancel, you can also use the web form for a return request (RMA) or make your own unambiguous statement that you want to cancel the agreement.

Return request
To request a return shipment, we have included a provision in our General Terms and Conditions and a web form for a return request (RMA) must be used. In order to process a return request, we register the following personal data in addition to information about the order: first name, last name, e-mail address and telephone number.

Payment details
You can pay for an order in various ways. We register specific payment details for each payment method.

If you use cash payment upon collection or cash on delivery, we will contact you by telephone before we process the order further.

If you have chosen to pay afterwards with Billink, we ask you to provide additional personal data. You will also be asked about your gender and date of birth.

We reserve the right not to accept a chosen payment method.

Newsletter
We would like to inform you through our newsletter about new products and options, software updates and offers. If you would like to receive the newsletter, you can indicate this when registering an account. You can also log in or out on your account page. You can also register for the newsletter in our online store without creating an account. You must provide your full name and email address. You will be informed by email on how to unsubscribe again.

Reviews
We would very much appreciate it if you would leave a review of the product in our online store. This allows us to assess our product choice and helps other visitors with their choice. We only register your name with your assessment. Your name and review are visible to every visitor to our online store. We reserve the right not to publish reviews. 

Helpdesk
If you have a question, we would be happy to answer it. You can reach our helpdesk in different ways, so you can choose which way you prefer. We register your personal data, your question and our answer with every contact with our helpdesk. In this section we indicate which personal data are registered for each helpdesk.

Live chat
We try to give you an immediate answer to your question in a live chat. We staff our chat ourselves. We use the services of ZOPIM for the chat functionality. You can view ZOPIM's privacy policy at www.zopim.com/privacy. You can use the chat without providing any personal data. We then only register your IP address. You can also log in to the chat window by providing your name and email address or by logging in with your Facebook or Google account. We will then register your name and email address.

If we are not online, you can leave us a message in the chat window. You must then provide your name and email address or you can log in with your Facebook or Google account. We register your name and email address.

Q&A and Product FAQ
On the “Questions & Answers” page you have the option to ask or answer a general question. You can ask or answer a question or answer regarding a specific product on the product page of that product, under the “Product FAQ” tab. To ask a question or provide an answer, you must provide your name. All questions and answers as well as your name are visible to everyone. In this way, customers help each other. We will also answer your question on the relevant page. You can indicate whether you want to receive a message as soon as a response has been given to your question. For this purpose you must provide your email address. Your email address is only provided to us and is not visible to visitors to our online store. We reserve the right not to publish questions or answers. 

If you have registered an account, you can vote after logging in whether an answer was useful to you. You will help us to further improve our service. We do not register who votes.        

Contact form and email
To ask a question you can also use our contact form or via email with your own email program. We register your name and email address.

Telephone
Of course you can also reach us by telephone. We do not record our telephone conversations. When you contact us by telephone, we register your name and, if available, your telephone number.

Social Media
In our online store we have the option to share content with others via social media. We use the services of AddThis for this purpose. You can read AddThis's privacy policy at www.addthis.com/privacy. Our online store does not record any personal data that is passed on via AddThis.

Cookies
To better serve you, our online store uses cookies. A cookie is a small file that is sent by our online store. If you have set your browser to accept cookies, the cookies will be stored. You can also delete the cookies via your browser. We only use cookies that require your permission after you have given it by using our online store. All details about cookies can be found on our Cookie Statement page.

To obtain your valid consent for the use and storage of cookies in the browser you use to visit our website and to properly document this, we use a cookie consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com/nl/ referred to as CookieFirst.

When you visit our website, a connection is established with CookieFirst's server to allow us to obtain valid consent from you for the use of certain cookies. CookieFirst then stores a cookie in your browser to enable only those cookies for which you have given permission and to properly document this. The processed data will be retained until the predetermined retention period expires or you request the data to be deleted. Notwithstanding the above, certain mandatory statutory retention periods may apply.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).

We have concluded a data processing agreement with CookieFirst. This is an agreement required by data protection law, which ensures that data from our website visitors is only processed according to our instructions and in accordance with the GDPR.

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
-Your consent status or withdrawal of consent
-Your anonymized IP address
-Information about your Browser
-Information about your Device
-The date and time you visited our website
-The web page URL where you saved or updated your consent preferences
-The approximate location of the user who saved their consent preference
-A universally unique identification number (UUID) of the website visitor who clicked on the cookie banner

Finally
If you provide us with additional personal data on your own initiative, we will also register this. We store all personal data in our administration, which we archive in accordance with the legal retention periods.

The personal data and/or company data that we process in the context of business operations are used by us and/or third parties to whom the claims have been assigned for or in risk analyzes and the prevention, detection and combating of fraud or irregularities. As part of this, we monitor the IP address of users of our online store. We reserve the right to no longer provide access to our online store and/or our services without stating a reason.

If one or more parts of our company are transferred, the data of visitors and customers of our online store will also be transferred.

To delete personal data or for an overview of your personal data, please contact our helpdesk.

We reserve the right to change our privacy policy. It is therefore advisable to consult our policy regularly.

APPENDIX 2 – MODEL FORM FOR WITHDRAWAL

(only complete and return this form if you wish to withdraw from the agreement)

– To WebStore4 BV, Ravenweg 15, 3776MP Stroe, info@webstore4ipcameras.nl:

– I/We (*) hereby inform you that I/we (*) revoke (*) our agreement regarding the sale of the following goods/provision of the following service (*)

– Ordered on (*)/Received on (*)

– Name(s) of consumer(s)

– Address consumer(s)

– Signature of consumer(s) (only when this form is submitted on paper)

- Date

(*) Delete what is not applicable.